Review guidelines

Last updated: 11 November 2026

Do

• Review food you actually ordered and ate yourself, from the branch you're reviewing.
• Rate each part honestly — taste, portion, value and hygiene — and explain why in your own words.
• Say whether you dined in or got takeaway / delivery.
• Upload your bill (it stays private) to get the "Bill uploaded" badge. Only reviews with a bill count toward the score, so a review without one is shown but doesn't change the rating.
• Post a new review after a later visit (allowed after 30 days) instead of trying to change an old one.
• Add photos of the food you were served.

Don't

• Fake or paid reviews: reviews in exchange for money, free food, discounts or other rewards; reviews of your own, your family's or your employer's business; reviews of a competitor; or reviews of food you didn't have.
• Offensive language: abuse, slurs, hate speech, or content about religion, ethnicity, gender or other protected characteristics.
• Personal attacks: naming or targeting individual staff, owners or other reviewers; threats or harassment.
• Personal information: phone numbers, addresses, CNICs, car plates, or photos of people who haven't agreed to be shown.
• Claims you can't back up: accusations of crimes, or statements of fact you don't know to be true (for example "they use dead chicken"). Describe what you experienced instead ("the chicken smelled off and I felt sick that night").
• Spam and advertising: links, promotions, or the same review copied across places.
• Unrelated photos: anything that isn't the food you were served, or photos you don't have the right to share.
• Gaming the system: extra accounts, organised voting, or asking friends to vote a review up or down.

Votes

Tap Legit if a review seems genuine and useful, or Looks Fake if it seems paid, copied or not first-hand. Don't vote based on whether you agree with the rating. Reviews with many Looks Fake votes are checked by our team.

For businesses

• Reply to reviews of your own branches once, politely and factually. Thank, explain, or say what you're fixing.
• Don't reveal anything about the reviewer, argue personally, threaten action, or offer anything to change a review.
• Never pay for, write or arrange reviews, and don't ask only happy customers to review you.
• If a review breaks these guidelines, report it through Contact & complaints. A review being negative is not a reason to remove it.

What happens if the guidelines are broken

We may remove the review, photo or reply, and the author sees the reason. Repeated or serious abuse (spam, hate, fake profiles, paid reviews) can lead to the account being removed and its email blocked. Removals happen only for breaking these guidelines or the law — never because a business is unhappy. See the Terms of Use for the full rules.

Also see: FAQ · Terms of Use · Privacy Policy · Review guidelines · Contact & complaints